Cookie Policy

1. Introduction

This Cookie Policy explains how Loctelli, a sole proprietorship, (“we,” “us,” or “our”) uses cookies and similar technologies when you use the Loctelli platform, including our website, applications, CRM, AI chat, lead management, booking, and SMS campaign services (the “Services”). It should be read together with our Privacy Policy and Terms of Service. By using our Services, you consent to the use of cookies as described in this policy, except where your consent is required by law and you have not given it.

2. What Are Cookies and Similar Technologies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website or use an application. They are widely used to make services work more efficiently, to remember your preferences, and to recognize you across sessions. Similar technologies include local storage, session storage, and other identifiers that allow us or our partners to store or access information on your device.

We use both first-party cookies (set by us on our domain) and may use third-party cookies(set by service providers we use, such as analytics or security providers) where necessary to operate and improve our Services.

3. How We Use Cookies and Similar Technologies

We use cookies and similar technologies for the following purposes:

3.1 Strictly Necessary (Essential)

These are required for the Services to function. They enable core features such as authentication, session management, security, and load balancing. Without these, you would not be able to log in, stay logged in, or use the platform securely. Our authentication system uses HTTP-only cookies to store and transmit tokens (e.g., JWT access and refresh tokens) in a secure manner. We do not use these cookies for marketing or non-essential tracking.

3.2 Functional (Preference)

These allow us to remember your choices and preferences (e.g., language, theme, or display settings) so that we can provide a more personalized experience. They may also support features such as form auto-fill or saved filters within the CRM.

3.3 Performance and Analytics

We may use cookies and similar technologies to understand how visitors and users interact with our Services (e.g., which pages are visited, how long sessions last, and whether features are used). This helps us improve performance, fix errors, and optimize the user experience. Data is typically aggregated and may be shared with our analytics or monitoring providers under contract.

3.4 Security and Fraud Prevention

We use cookies and related identifiers to help detect and prevent abuse, fraud, and unauthorized access. This includes supporting rate limiting, login attempt monitoring, and session validation in line with our security architecture (e.g., API key and JWT validation, role-based access control).

4. Cookie Duration

Session cookies are temporary and are deleted when you close your browser. We use session-based storage for certain authentication and security purposes so that your session ends when you close the browser, unless you use “remember me” or similar features. Persistent cookies remain on your device for a set period (e.g., days or months) or until you delete them. For example, we may use persistent cookies for refresh tokens (with limited lifetime as described in our authentication documentation), theme preference, or analytics. The exact duration depends on the type of cookie and the purpose for which it is used.

5. Third-Party Cookies and Integrations

When you use integrations (e.g., Calendly for booking, or other connected services), those third parties may set their own cookies or similar technologies on your device. We do not control third-party cookies. We encourage you to review the privacy and cookie policies of those services. For example, Calendly’s use of cookies and data is described in their Privacy Policy.

6. Your Choices

Most browsers allow you to manage cookies through their settings. You can typically block or delete cookies, or restrict them to first-party only. Please note that blocking or deleting strictly necessary cookies may prevent you from using parts of the Services (e.g., logging in or maintaining a session). If we use non-essential cookies that require your consent in your jurisdiction, we will obtain consent (e.g., via a banner or preference center) where required by law. You can change your consent choices at any time through the mechanism we provide or by adjusting your browser settings.

7. Updates

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the revised policy on this page and update the “Last updated” date. We encourage you to review this policy periodically.

8. Contact

For questions about our use of cookies or this Cookie Policy, contact us at [email protected] or at 500 Peconic St, Ronkonkoma, NY 11779, United States.